By the end of the course participants will have the confidence and self assurance that exudes professionalism in any business or social situation that will advance their career of business.
To provide a useful and valuable learning experience featuring current and correct business etiquette information.
Participants will be able to:
- Define etiquette and provide an example of how etiquette can be of value to a company or organization
- Understand the guidelines on how to make effective introductions.
- Identify at least one way to minimize nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards and use of acronyms in e-‐mails.
- Understand basic guidelines in the use of the telephone, voicemail and cellphone.
- State the difference between a formal and an informal letter.
- Electronic communications Etiquette:
- Cell Phone
- Speaker phone, PDA’s,
- E-mail etiquette
- Telephone Protocol
- Voice Mail Greeting
- Voice Mail-Leaving a Message
- Facsimile
- Conference Calls
Success in any industry relies on relationship, whether with co-workers, clients, suppliers, or investors. When you are well-mannered and considerate in dealing with others you create engaging,productive long term business relationships.
When you stand out from the competition your value is perceived to be higher. Trust and credibility is established, you will have increased sales and enhanced relationships
Our tools and training will give you the skills to appear confident and competent ...no matter where your business takes you.
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