- CUSTOMER SERVICE: How to Set a Standard in Your Small Business -Written by Linda Novey-WhiteYou know that customer service is vitally important to any business. But how do you set a standard for customer service?The Customer Isn’t Always Right... But Don’t Tell HimNo matter what you’ve heard, the customer isn’t always right. But that doesn’t mean you should be the one to tell him. A better line to live by might be, “The customer always wins,” because if the customer doesn’t win, he doesn’t come back—and then you lose!Setting the StandardThe customer service standard you set depends on your own business. Is your core value that the customer always walks out of the door happy, or is it that the customer always gets the best product even if he doesn’t want to pay for it? Those core values will inform your customer service standards, but whatever those standards are, they should be designed to engender loyalty with each customer who comes in contact with your business.Click here http://www.onyxsix.com/index.php?option=com_content&view=article&id=32:customer-service-how-to-set-a-standard-in-your-small-business&catid=13:how-to-guides&Itemid=13 to read more.- SIGN UP FOR THE ONYX SIX NEWSLETTER -Sign up for our free newsletter to receive information on upcoming events, business advice and special offers from Onyx Six click here http://oi.vresp.com/?fid=ef70831112 to opt in.
Comments