Lovely website, and lovely display of items. So, what's wrong with this picture? I waited patiently for a package to arrive which was already late. I accepted the explanation of an emergency, things happen. Finally, it arrived in a nicely padded decorative envelope. Here's where the problem started.There was no wrap on my articles and no apology for it's late arrival. On further examination, I realized there was no return address label and my address label was a piece of paper. I was both shocked, disappointed not to mention offended. How do you invest in creating a professional and lovely website, yet fail to invest in bubble wrap and professional business labels?
This is not a professional nor acceptable business practice! Business 101 demand the setting of standards of excellence! Your clients are deserving of professional business etiquette. Presentation tells your clients what you think of them and your business.There are Staples and other stationary stores on practically every corner. There is no excuse for shabby business practices!
There are some who believe they can short change persons of the same ethnicity. This is far from the truth! They scream about the lack of support. Yet fail to deliver on the product. Clients are clients. Everyone deserves professionalism and respect.
I looked forward to a lasting business relationship. However, first impressions are often lasting impressions.There is a solution. 1.Invest in professional business labels and bubble wrap. 2. Send brief notes of apology for late items. Remember, this is your business and reputation. It's returning satisfied customers that grow your business.
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