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Use Gratitude As a Positive Business Strategy
By Audrey Robinson

Posted By: The CSGroup INC.

Three Important Steps You Must Know!
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Gratitude is defined as a positive emotion that acknowledges a benefit that one has received or will receive. It is about showing others how thankful you are for their actions. This is reflected in how you act towards and respond to others. In business, gratitude is about realizing that every customer counts, even the difficult ones. It is about realizing that each day, each customer that you encounter is the reason that you are in business. Therefore, think of gratitude when you encounter your next customer, and think of how that customer can impact you personally. Show your customers how genuinely grateful you are for their business.

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There are everyday actions that you can take to show your gratitude towards your customers:

1). Be willing to serve- even though at times, you may feel that you can't face another complaint, you must remember what the customer means to you- he is the life of your business. Then gratitude and willingness to serve will follow. You will find that this positive "friendly" attitude is contagious. Your customers will tell others how remarkable you are.

2). Always say thank you- thank you are two words that when used will always benefit you. Always thank your customers for their business and do it in a way that they know how grateful you are to have them (not just anyone) as a customer. Even though you are providing a service to them, they are building your business and in the long run providing opportunities for you and as well as for your family.

3). Always be positive- in any situation focus on only the positive. At times, this can be difficult to do, especially in the face of a ranting, raving customer. Stay calm and let the customer vent. Soon most will come back to reality. Keep in mind that this customer can impact you and your company. Therefore, think of a positive way to solve the problem. Then show the customer your gratitude for their allowing you to help them.

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Remember, "when you are grateful, fear disappears and abundance appears" (Anthony Robbins). With a positive business strategy that includes gratitude as well as attitude, your business can flourish.