Posted by PB31 Woman on November 17, 2009 at 12:21pm
Do you own a home-base business? Let’s be honest – many of us who own home-base businesses are focus on marketing and profits. If we don’t get customers, we are headed for failure. In the December 2009 issue of Home Business, there is an article that talks about the Six Sigma.Like many of you – my first question was what is the Six Sigma? Six Sigma process is used to identify issues and opportunities within your business. Each step is used to ensure that your business obtains the best results. It’s a progression from start to finish.This process is used by such companies as Motorola, Home Depot and Toyota to name a few. This is a five step process in which is known as DMAIC.Define: We must define our customers, their issues and core processes which involves these issues. Also project boundaries including mapping the flow of the process, stop of the process must be defined.Measure: We must measure the performance of the core of our business process. This involves the collections of data to determine defects and metrics in the processes. Once this data is collected it is compared to customer surveys to determine shortfalls.Analyze: The data collected and the processed used to identify gaps between current performance and ideal performance. This involves prioritizations of issues and opportunities for improvement and reasons for observed variations.Improve: This process will target the development of innovative solutions using technology and discipline to correct identifies issues to prevent problems.Control: Involves the improvements by developing, documenting and implementing and ongoing plan to monitor changes and prevent employees from regressing back to their old ways of conducting themselves.To find out more about Six Sigma process, pick your issue today and change the way you do business.
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