Posted by Daaliyah Tate on December 14, 2009 at 2:50am
With the rising cost of almost everything, people are looking for ways to save. This can be accomplished by using remote computer support instead of traditional onsite support. While this service is still fairly new to some, it is has been around for quite some time. Through the use of a screen sharing application, a technician can connect to your computer and control your mouse and keyboard to fix over 90% of your computer related issues.Because of the nature of this process, security is a major concern and it should be. Having a person located in possibly another state control your mouse and keyboard does sound creepy. But unlike onsite repair or dropping your computer off at your local pc shop, you are able to actually watch what the tech is doing. Ask your onsite tech can you watch what they are doing and let me know how that works out. Also, each connection that is established requires your permission. In addition, once you or the tech has stopped a session, your computer can no longer be accessed.Pricing for this service is not as near as expensive as onsite support. Most companies have packages that will allow you to receive support for up to 1 year for a fee. Often that fee will only cover 2 onsite appointments. Also, because there isn’t any face to face interaction, you will have to pay using a credit card or debit card.When choosing a remote support company, make sure they offer a no service, no fee option. You can’t lose. Don’t be scammed by companies that charge you for their time. Spending time diagnosing your computer is not the same is having the issue resolved. Also, because you will have to use a debit or credit card to pay for this service, make sure company has a secure way for you to pay. When you are asked to enter card number, if the company is not using a reputable online payment company, make sure that a yellow lock appears at the bottom right side of your screen.Need more information about remote computer support, perform an Internet search. It’s always better to be safe than sorry.
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