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I love automation. It's one of the reasons I have a business, but it can also be a big pain in the rear when it doesn't work.

I remember this one week where I was having terrible problems with my meeting scheduler. I was using a service to set up complimentary appointments with prospective clients and I'd done this big promotion about it. What was supposed to happen is the person would go to this page, click on a link to see my available calendar, and in about 2-3 clicks they're all set.

They'd get an email confirmation and the meeting time would pop into my calendar. No back and forth, no wasted time, boom - there is the appointment.

I had a number of people trying to set up their free time to connect but they weren't getting the handy little meeting schedule. Instead every one of them kept getting an "error 404" page ... those error pages always get on my last nerve especially when it means I have a link not working! Ever had that happen to you?

So what was happening is I kept getting phone call after phone call telling me the link didn't work, asking for next steps, requesting a return phone call. Some were even downright insults saying things like "this is unprofessional" (and yes, remember I said it was a free offer ---sometimes those are the worst kind when things go wrong).

Well once I figured out what the problem was, I'd missed at least 20 prospective meetings. I had to personally call each person back who left a voicemail and arrange the meeting manually, which is what I'd set up the service to help me avoid in the first place! That free time turned into triple the hours I'd planned for.

After that little incident, I learned my lesson. I'll give you a few quick hitter tips you can use so you don't end up falling prey to an automation disaster like this.

Always Test Your Automated Systems

When I sent out the promotion emails and let people know the links were open, I should have already tested the entire process myself along with having a friend or assistant test it. I know this now. Most of the time I'll remember this horrible week and I will have someone go through the entire process as though they are signing up. That way, any errors can be worked out before the whole world hears about it.

Remember, It's People Over Process

Many people think more of their super fabulous tools and systems than what the experience will be like for the end user. If you take the time to put yourself in the other person's shoes -- you know, the person who might just be investing in you or your stuff? -- you will know if you're headed in the right direction. Think about things like, "how easy is this to use?", "how many buttons would I click?", "does this frustrate me more than endear me to the service?".

You should make it easy for people to do business with you, not harder. The more difficult it is, the less likely they will buy.

Always Have a Back Up

Sure in this case I was the back-up. I literally sat down and made a list of all the people and manually called them myself. But what if there was a better way? If I had an assistant at the time, I would have had more help. Or if I learned through the testing process that the service wasn't working, I would easily have changed over to a new scheduling service before the promotion ever went out.

Think through your backup plan. What could you use if a part of your system is not flowing smoothly? What resources are available quickly and within your budget? Just thinking this through may save you a ton of time and money.

Now I can't tell you I've never had an automation problem ever again, but I can say that putting systems in place to help me replicate my work has always cost me less in the end than doing it all manually...both in dollars and in sanity. If you remember the tips I shared with you in this post, you'll reduce the chances of automation fail.

Want to learn more about how to use automation the right way? Get more over at my main blog www.tanyasmithonline.com.

Remember that old Biz Markie song, ♪ "You, you got what I neeeed...." ♫.  Don't you wish that every time your ideal client or customer saw your stuff online that song would just automatically pop up in their head?

If you don't, you should.  Because that means you've made the right connection.  See it works like this...

But often we just focus on the first part of the equation - what we want to sell.

The fact is it can be pretty time consuming to do market research, but it's crucial to your business.  It's just one of those things you've got to do.  Otherwise, you can spend a lot of time creating products and promoting services no one will every buy.

You know my answer to almost everything when it comes to saving time, right?  Turn your research into a system, (my quick definition?  a system is a set of repeated activities you can map out, delegate and automate to get similar results).

Where Should You Start?

Keyword Research

Keyword research is the first step for most solo service providers. It helps you understand what people are searching for online and what words they are using. There are numerous tools that can help you do this research, including Google’s own AdWords keyword tool, a free and paid tool from Wordtracker, and a popular software program called Market Samurai.

It takes a little practice to learn to do keyword research well, but knowing the most commonly searched terms will help you target the problems that people are facing. It also means you can optimize any content you create, helping it rank in the search engines.

Study Problems People Are Facing

When you know the problems people are facing in your target market, you can create solutions. Solutions sell. Look at the questions people are asking and why they are asking them. Look for the places your target market hangs out, like forums or Facebook groups, and listen in.  You might even create a list using a tool like Evernote or Google Drive.  I call this list my R&D (research & development) list.

Other places people don't really think about are YouTube videos and Amazon books.  What's popular?  What are people talking about around the topic you're interested in promoting?  Watch the discussions that take place and the questions asked. If there are problems that people consistently talk about, you’ve just found a great opportunity to provide a solution.

Paint a Portrait of Your Customers

It helps to paint a portrait of your ideal customer in as much detail as possible. This isn’t necessarily a visual picture, though some people do that, but one that describes little details about them. What are their demographics, such as age, gender, occupation, where they live, etc? What is some of the lingo they use? Do they tend to have similar interests or hobbies? Write it all down. Some marketers even keep this list in front of them whenever they write anything for or to their customers.

While it can take what seems like a lot of time, having a system you use to do market research can save you from sinking a fortune in time and money in a doomed project. The more market research you do from the start to understand your market, the less risk you face and the more likely they'll be singing your song loud and clear. ;)

In my lunch time series coming up I'll share a few more tips on how to create great, but simple systems for your biz.  Get on the "notify me" list now so you get reminders.  

Very few people I know use business process mapping, but it can be a really good way to figure out the difference between what is happening now vs. what you want to have happen with certain systems running in your business.

For example, you might have this really great product out in your online store, but you somehow keep losing customers -- like 85% of the time -- after they click the "add to cart" button.  What happened?

Or in another instance, you may have tons of referrals and they come to you willing and ready to invest, but you only convert 10% of them into clients.  Where's the breakdown? How do you know?  And what resources do you need in order to increase that number?

Many times, knowing the solution that works the best for you does not just pop up in a magical light bulb over your head.  Instead, it requires knowing what is taking place, step-by-step, so you can make improvements for the better.

Business Analysts (also known as BA's) tend to take advantage of process mapping because it suits them perfectly since they tend to be practical thinkers, always looking for the "why" behind what's going on.  They also get really passionate about information.  I like how this article from TDWI says, "They love to wallow in it, get it all over themselves, see what they can do with it, and see it change state and morph and eventually crystallize into facets of meaning."

Basically, these guys can get really geeky about improving a system, or set of activities so you get the most optimal results.

How do I know?  Because I actually have an analyst background in my "other" career.  Yeah, that's how I got to be such a systems geek.

Now here's what is cool about that...

There are a lot of creative thinkers marketing how great it is to use your creativity to ...well...create things. Products, new service offerings, you name it. I love it and I think that's great.  If you want to promote creative thinking, mind-mapping is a very effective tool. But that's a whole different type of method than what I'm talking about.

The thing is, not everyone is naturally given to creatively wild or illustrative thinking.  Some of  us tend to be a bit more structured and systematic in our thinking.  Having those type of people in your business network can be tremendously helpful because we help with the execution of the actual sale of that wonderful new product, or we help you fix problems with the way you're handling questions from prospective buyers so they feel better about trusting you and affirmed when they buy.

This is the beautiful place where process mapping comes in.

In my upcoming webinar, 10 Ways To Design Better Systems For Your Business, I share more about process mapping and what it can do. Plus I'll be talking about more ways to improve what you're doing in your business, so you can be more efficient which => (ta-dah) more profitable.

Business process mapping may just be the answer to your problems. Oh, and if you search the internet now for some process mapping resources, it will probably look a lot more boring than how I do it.

I've made the webinar publicly available.  No registration required.

=> Just click here to watch and get my free Systems Success Roadmap

I have been building my subscriber list for a few years now. It's had wear and tear, much of it because of my abuse.  I switched focus, lost focus, tried different paths, different brands...all of the things new business owners tend to do when they're finding their way.

There are a ton of reasons people stay on your subscriber list.  Many stay even when they're no longer getting value. Maybe it's because they like you as a person, though they don't have interest in your topic. Or maybe they forgot to disconnect at some point. Instead they just delete everything you send.

Perhaps, they find a few tidbits of information you've sent for free they could appreciate, but now that you're asking them to invest they are offended.  The point is - my audience members came in for different reasons and stayed for different reasons.

The danger in this is at some point, you may find yourself with a huge list of people that DON'T CARE A THING ABOUT YOUR OFFER.

Signs of a list that needs to be downsized? You have dead silence when you're sending out market survey questions. You actually look at your metrics and find that your open rate is not only low, it's in the red. No one shows up for your special events that are only for your subscribers.

When these things are happening although you have list quantity, it's a good chance you have a list that needs to be downsized.

Recently I did a downsizing of my list.  It gave me a sense of freedom I never thought I'd have. At first, I was afraid (♪ I was petrified ♫...I love that song...short digression...ok, back on track now). Seriously though, when you work hard to build a good sized list it can be very intimidating to even think about minimizing it or tearing it apart.

But I had to do it.

Ever heard of the law of the vacuum?  Catherine Ponder talked about it in the book, The Dynamic Laws of Prosperity.  It says something like, "Make room for the thing you desire by letting go of that which you do not appreciate or use. Give it away with a giving, charitable heart, and let the Universe compensate you."   In other words, when you let go and make space you have more room to receive what's really meant for you.

I knew that downsizing my list would put me in a different place, giving me the freedom to really talk directly to an interested audience of people who want what I have to share. No more wondering "do they care?" or "is anybody listening?" And for them - the ones who were purged voluntarily from my list - I gave them back freedom, freedom to read and receive information they truly would find useful and immediately applicable.

So how did I do it? I'll break it down for you:

First, I used my email marketing service, Mailchimp (shout out - "eep eep"), to evaluate my list. They have some pretty decent analytics and along with a tool called Hairball, it was pretty easy to create a small list, or segment of people who were rated below a 3 rating. These ratings give you an idea of how often your emails are opened or clicked by the user, along with a few other stats. Your service may have a different way to show you this information.

The key is to figure out who is least active in your list over a period of time. By the way, I did not include users who were fairly new and still building a rating.  Since they recently added themselves to the list, I assumed they have an interest in my content.

Second, I sent out an email to the folks in that group about 14 days before the purge date (you can adapt this to your comfort level). The subject line read something like "Only open this if you want to keep getting my emails!". I wanted to make it super easy for those who didn't open them anyway to take little to no action. Only the genuinely interested people would reply back to say "leave me on the list". And yes, I had several who read the email explaining my "Spring Cleaning List Purge" and they asked to stay on.

Great! That separated those who were missing in action, but still interested so I wouldn't remove them from the active list.

Third, on the date I'd set for myself I exported the segmented list (minus the ones who wanted to stay) and did a mass unsubscribe. I will admit, I was pretty nervous but after I clicked enter I felt a huge weight lifted off my shoulders.  It was like, "now I get to talk to people who really care to connect with me and to get the full benefit of my sharing".

Here was another added benefit I didn't think about until later. You know how many email service providers charge you based on your total count of subscribers? Well, I was able to reduce my own email marketing fees because of the reduced count. Cha-ching!

Now mind you, I would be fine paying more for a more responsive, targeted list. It was just a good reality check to realize that I was actually paying to keep people on my list who never really wanted the info anyway.

So that's my story...and I hope it connects with you in some way. Does it make you think about downsizing your own list?  Don't you think that having 100 or 200 or 500 people who really connect with your message is better than having thousands who don't get it and won't take action at all?

As a business owner, we have choices to make for the good of our customers and ourselves. I chose to downsize for peace of mind and it was one of the best decisions I've made so far in my business.

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?

You may, as long as you include this complete blurb with it...

About the Author: Tanya Smith is a creative online business strategist and coach specializing in showing independent service providers how to simplify, save time & stand out with simple strategies that engage more quality leads and clients. Her company Be Promotable provides fresh actionable strategies and virtual resources to promote business owners as power players in their market. Get free tools to simplify and stand out online at: www.tanyasmithonline.com

What happen to the cellphone?!
Rickey Johnson, Juniques MultiCultural Connections
http://www.jusmcc.org

Hello Community,

As I watch people enter the home base business market, it occurred to me, one area of
business development should be important. Staying relevant.

Remember the cellphone popularity? How it appeared to be a major communication leap?
How it seemed to be the most advanced communication event that could happen?
How it would be here for years to come.
How it created new businesses and close others?

Technology really advances quickly. Many times that advancement obsolete earlier advancement.
The communication device that is falling into that reality, is the cellphone.

Remember, how it exciting it was to have this electronic equipment that send and receive a
telephone call, while you were mobile. Where you could be reached "by phone" anywhere in the country!!!

The cellphone, put the cord and cordless phone to "shame". Now, you can find a telephone, but you will have to search for it, yes, cord and cordless phones are a rarity.

Oh yes,The cellphone, in its communication advancement, obsoleted the pager. The electronic device that allowed you to receive a tone to "tell" you had a phone message, then it advanced to be able to "show' the number calling.
WOW!!! All had to do was find a phone!!!!

Now, the mobile phone i.e cellphone is about to experience that same communication progression.
the cord, cordless phone and pager did.

Soon you will be hard pressed to find just a celluar mobile device. The Mobile device is
has arrived in "full force".

The Mobile Device is here to stay. This handheld device that has an operating system and
can use computer program applications. Why it even comes with wi-fi, bluetooth and GPS capablilty, a camera, media player, and a storage battery, that allows the user to be mobile.

Mobile Computers!!!!! That is are communication progression.

The impact is being felt in any industry that relies on just providing send/receive communication service. Any company who's "strength" is providing send/receive service, will be challenged to
stay "consumer-able".

I suspect, mobile devices will obsolete many of the communication devices we thought we be around for
years.

The communication consumer is being accustomed to being able to not only send and receive voice calls, but, audio/visual communications, i.e videos. To have a device that can "run" computer programs. To have communications delivered mobilely and "on-demand".

So keep this progress in mind as you build your business. Stay mindful of industry advancements.
Position yourself so you do not become "obsolete" when a progression in a industry could be
your opportunity or your demise.

Reminds of this song, Enjoy

Everything Must Change Lyrics
Nina Simone

Everything must change
Nothing stays the same
Everyone will change
No one, no one stays the same

The young become the old
And mysteries do unfold
For that's the way of time
No one, and nothing goes unchanged

There are not many things in life one can be sure of
Except rain comes from the clouds
Sun lights up the sky
Hummingbirds fly

Winter turns to spring
A wounded heart will heal
Oh, but never much too soon
No one, and nothing goes unchanged

The young become the old
And mysteries do unfold
For that's the way of time
No one, and nothing stays unchanged

There are not many things in life one can be sure of
Except rain comes from the clouds
Sun lights up the sky
Hummingbirds fly

Rain comes from the clouds
Sun lights up the sky
Hummingbirds fly

Rain comes from the clouds
Sun lights up the sky
Hummingbirds fly

Everything must change

One of the biggest challenges to competing in an online marketplace is to know confidently what sets you apart from the rest of the pack. This value you add for customers, compared to others out there doing what you do, is referred to as your unique value proposition (UVP), also referred to in some circles as your unique selling proposition.

Why should someone invest their time, money, and effort with you instead of someone else? What extra value can you bring to the table? Look closely at what you would like to offer to people as part of your business model. Then, you’ll need to answer the following questions for your online business.

1. What is your offer?

Lay out the details of the product or service you plan to sell. Outline the features in detail. What does your service or product do and what does the package look like? For example, is it a 7 day ecourse on how to set up a blog in Wordpress? Is it a 90 day coaching program that gives people direct access to you personally via telephone? Be very specific.

2. How does your offer solve customers' problems?

How does your product or service offering solve your client’s problems? State the problems your target customer is facing, which you should know from having done your market research. Then describe how each feature of your product or service solves those problems. Think about how your customer would see your solution, not knowing you at all. If you can answer the question “What’s in it for me?” from the customer’s viewpoint, you’re already halfway there.

3. What is different about your service or product offer?

You have to look at ways to create a product or service that are distinct from your industry competitors. Sure you can try the "yeah, me too" site, but it will be much more difficult in the long run to distinguish between your offer and the person next door. How is your solution different from other providers? Are you offering something extra, such as live training or additional done-for-you services? Do you offer your product in multiple formats, such as audio or video? Do you provide extra resources or tools to make your solution easier to use? If you can’t figure out any features that are different about your product, now is a good time to get creative.

4. Why should a customer buy from you vs. your competitors?

This is probably the toughest part of creating your UVP. It will also be one of the most important parts of your sales and marketing copy. So here's what you do --- tie together the problems your potential clients are facing, the features of your product, and how your product can solve the prospects’ problems. Then pull in your extra “proof” of why people should buy from you. You could gather social proof through testimonials of how well your solution works. You might have started to establish a track record of experience in your industry, and if not, spend time asking for feedback as you go about delivering your services now. You could also have great "case studies" or examples of your solution in action. Which of these examples would be most relevant to your market? Highlight one or use them all depending on what you think your prospective clients need to hear.

If you have already done the essential market research, you know what problems your customers are facing. Make sure you thoroughly understand what your target customers want and what your competitors are already offering. Then you will be able to identify exactly what you can do differently or where you can add something more. Put all of that together and you have your Unique Value Proposition.

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE?

You may, as long as you include this complete blurb with it...

About the Author: Tanya Smith is a creative business strategist and coach specializing in showing independent service providers how to simplify, save time & stand out with simple strategies that engage more quality leads and clients. Her company Be Promotable provides fresh actionable strategies and virtual resources to promote business owners as power players in their market. Get free tools to simplify and stand out online at:www.tanyasmithonline.com

System #1: Customer engagement

System #2: Customer Relationship Management

What is a system?

It all starts with the BRAND

Sticky notes are not the best way to keep track of a prospect you need to call. There is a better way - thankfully. It's called a CRM.

A CRM is a sales and marketing term for "customer relationship management". It's a system to keep track of important information about your clients, customers, sales prospects and a way to centralize your business communications and resources.

I love technology. You may already know that from some of the resources I share. But I really didn't discover the power of a CRM until I started realizing that I had too much paperwork floating around with my client's notes, names of people I needed to follow up with, and even keeping track of any missing payments to my client accounts.

So here are some benefits of using a CRM:

• Organizes your business records
• Creates a safeguard of all your key contacts
• Automates your appointments
• Helps you develop a "pipeline", which is the path you work each client or prospect through to work with you
• Gives you an easier way to pay attention to your customers
• Makes it easy for people to pay you

I had a dream last night. In the dream I invested in some type of postal supplies shop - you know, like the ones you see on every corner now? This guy from an office next door kept coming in to say he was there to help me. Seemed like a nice enough man. At first, he offered to lay a customized floor tile that looked like a stamp for me in front of the counter. He described how it would have my initials, my favorite colors, and it would really light up the place. I was convinced and I said, "sure, that would be nice". Then after he put it in and I realized it wasn't just one tile, it was half the floor. Cha-ching.

Next, he came in and offered to change the locks on my door. I said, "yes, that's probably a good idea". And of course, he upgraded the entire door. Cha-ching...again. After a series of these offers, I realized I'd drawn up quite a bill. That's when I finally sat down to look at the total costs of my initial investment, the add-ons, and the history of success the shop had before me. Guess what? The previous owner sold it because she hadn't made a profit.

It was a pretty dismal outlook. I had the same dream at least once more the same night. It was like I had to go through it all over again, even knowing what the end would be. Then I woke up.

I realized that this was a pretty accurate picture of some decisions I've made before as a business owner. Not researching the so-called investment first, saying yes to everything that looks short-term shiny, looking at the total profit/loss picture only after I've spent all the money...

Notice I didn't say anything about "adding value" or "profit generating" decisions? What investments are you making in yourself and in your business that will add long-term value and generate profit? Got the wake up call yet?

WANT TO RE-POST THIS ARTICLE ON YOUR BLOG OR USE THIS ARTICLE IN YOUR EZINE, E-NEWSLETTER OR WEB SITE? You may, as long as you include this complete blurb with it:

About the Author: Tanya Smith of Be Promotable is a premier personal branding & marketing coach. Her creative genius has unlocked the potential of many women solopreneurs, helping them to reinvent themselves as power players in their startup business. Claim your free instant access to a free video download, 5 Secrets to Developing Your Unique Brand Proposition at: www.bepromotable.com.